{"id":1517,"date":"2023-01-12T15:53:33","date_gmt":"2023-01-12T15:53:33","guid":{"rendered":"https:\/\/test.cookdigital.net\/killarytravel\/?page_id=1517"},"modified":"2023-01-12T16:04:22","modified_gmt":"2023-01-12T16:04:22","slug":"terminos-condiciones-de-uso-del-canal-digital","status":"publish","type":"page","link":"https:\/\/test.cookdigital.net\/killarytravel\/terminos-condiciones-de-uso-del-canal-digital\/","title":{"rendered":""},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1517\" class=\"elementor elementor-1517\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44371e3b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44371e3b\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28b478a7\" data-id=\"28b478a7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a0a55d5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0a55d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-61e5ebd\" data-id=\"61e5ebd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a308082 elementor-widget elementor-widget-heading\" data-id=\"1a308082\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.7 - 20-09-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\"><h1 class=\"entry-title\" style=\"margin: 0px; padding: 0px 0px 0.625rem; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 700; font-stretch: inherit; font-size: 2rem; line-height: 1.3; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42); white-space: normal;\">T\u00e9rminos y condiciones de Uso del canal Digital<\/h1><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9c2465 elementor-widget elementor-widget-text-editor\" data-id=\"5e9c2465\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.7 - 20-09-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">POL\u00cdTICAS DE COBRO<\/p><ol style=\"margin-right: 0px; margin-bottom: 20px; margin-left: 40px; padding: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; list-style-position: initial; list-style-image: initial; color: rgb(42, 42, 42); background-color: rgb(255, 255, 255);\"><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Toda la documentaci\u00f3n para los pagos ser\u00e1 enviada de manera digital (correos electr\u00f3nicos o dispositivos m\u00f3viles )<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Formas de pago 2 opciones:<br>-A trav\u00e9s del uso de tarjetas de cr\u00e9dito pago online v\u00eda nuestra p\u00e1gina web<\/li><\/ol><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">-A trav\u00e9s del uso de transferencias bancarias dentro de Per\u00fa: &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Los comprobantes de pago ser\u00e1n de manera digital.<\/p><h3 style=\"margin: 0px 0px 1.25rem; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 700; font-stretch: inherit; font-size: 1.25rem; line-height: 1.3; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Condiciones del Servicio<\/h3><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Reservaciones inmediatas en nuestro sitio Web<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Nuestra plataforma no acepta la opci\u00f3n de SOLO RESERVACI\u00d3N.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Todas las reservaciones de viaje hechas a trav\u00e9s de nuestro sitio Web, INCA LAKE son procesadas inmediatamente y las compras de tickets de bus son confirmadas instant\u00e1neamente.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Cuando Ud. realiza una compra a trav\u00e9s de nuestro sitio, Ud. acepta enviar informaci\u00f3n relacionada y requerida para el viaje, incluyendo los nombres de los pasajeros y de la persona a cargo de la compra, fechas de nacimiento y n\u00fameros de identificaci\u00f3n, u otros necesarios para la compra, a nuestros servidores.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Si la informaci\u00f3n es correcta y Ud. est\u00e1 pagando con una tarjeta de cr\u00e9dito. Una vez realizado el cargo, le enviaremos una notificaci\u00f3n al correo electr\u00f3nico incluido en la informaci\u00f3n de compra.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Si Ud. no recibe los correos electr\u00f3nicos de confirmaci\u00f3n debido a problemas de sus correos electr\u00f3nicos, servidores o empresas que le proveen del servicio de correo electr\u00f3nico o la informaci\u00f3n ingresada no es la correcta, Inca Lake no acepta ninguna responsabilidad derivada de este hecho. Recuerdo revisar sus cuentas de correo electr\u00f3nico 24 a 48 horas despu\u00e9s de realizar su reservaci\u00f3n.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Por favor tome en cuenta que un agente de viajes revisar\u00e1 la informaci\u00f3n de su reservaci\u00f3n y verificar\u00e1 que toda la informaci\u00f3n necesaria est\u00e1 completa antes de confirmar su reserva<\/p><h3 style=\"margin: 0px 0px 1.25rem; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 700; font-stretch: inherit; font-size: 1.25rem; line-height: 1.3; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Condiciones Generales y Espec\u00edficas de los Viajes<\/h3><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Modificaciones de fecha, cancelaciones y reembolsos<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Cambios de fecha:<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Si Ud. necesita hacer un cambio y\/o cancelaci\u00f3n, av\u00edsenos inmediatamente. Inca Lake notificar\u00e1 al cliente si es posible procesar la solicitud y cu\u00e1les ser\u00edan las penalidades, costos adicionales y pasos para poder procesar la solicitud.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">El cliente deber\u00e1 enviar INMEDIATAMENTE un correo electr\u00f3nico a bustickets@incalake.com llamar al n\u00famero de tel\u00e9fono indicado en el correo electr\u00f3nico de confirmaci\u00f3n y esperar a que uno de nuestros agentes confirme los cambios y\/o cancelaci\u00f3n. Inca Lake les informar\u00e1 los costos asociados a estos cambios, si son posibles de realizar. Debemos recalcar que, con los boletos comprados a trav\u00e9s de Inca Lake, la no cancelaci\u00f3n del boleto resultar\u00e1 en la empresa de bus contin\u00fae el viaje asignando un estatus de \u201cNO SHOW o no presentaci\u00f3n\u201d al (los) pasajeros, lo que resulta en la p\u00e9rdida de completa de derechos de reembolso por parte del (los) pasajero (s).<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Cancelaciones y reembolsos<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">No aplicar\u00e1 ning\u00fan tipo de Reembolso si se cumplen las siguientes condiciones<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Los pasajeros no tendr\u00e1n derecho a reembolso de fondos si se les reh\u00fasa el abordaje del bus debido a:<\/p><ul style=\"margin-right: 0px; margin-bottom: 20px; margin-left: 40px; padding: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; list-style: square; color: rgb(42, 42, 42); background-color: rgb(255, 255, 255);\"><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Imposibilidad de presentar la documentaci\u00f3n requerida (pasaportes; c\u00e9dulas de identidad; u otras que certifiquen la legalidad de su estad\u00eda en el pa\u00eds);<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Presenten documentos inv\u00e1lidos o vencidos;<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Imposibilidad de cumplir con las leyes vigentes del pa\u00eds;<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Cualquier otra raz\u00f3n no causada por la empresa de buses o Inca Lake.<\/li><\/ul><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Si lo anterior no es su caso, entonces s\u00ed puede pedir un reembolso<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Para cancelar un viaje, solamente necesitamos el n\u00famero \u00fanico de identificaci\u00f3n del ticket y el correo electr\u00f3nico que se utiliz\u00f3 para realizar la compra.<\/p><p style=\"margin-right: 0px; margin-bottom: 1.25rem; margin-left: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(42, 42, 42);\">Las condiciones de reembolso son:<\/p><ul style=\"margin-right: 0px; margin-bottom: 20px; margin-left: 40px; padding: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: &quot;Open Sans&quot;, Helvetica, Arial, sans-serif; list-style: square; color: rgb(42, 42, 42); background-color: rgb(255, 255, 255);\"><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Si el pedido de cancelaci\u00f3n se hace al menos 72 horas antes del viaje, nosotros le reembolsamos el 80% del valor del ticket que compr\u00f3. Comisiones e impuestos no se reembolsan. El 20% ser\u00e1 cargado por gastos administrativos y comisiones de las pasarelas de pago por el uso de tarjetas de cr\u00e9dito o d\u00e9bito.<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">Si el pedido de cancelaci\u00f3n se hace al menos 48 horas antes del viaje, nosotros le reembolsamos el 50% del valor del ticket. Cobramos el 50% restante por gastos administrativos y penalidad por cancelaci\u00f3n.<\/li><li style=\"margin-right: 0px; margin-bottom: 5px; margin-left: 0px; padding: 0px; font: inherit;\">No podremos reembolsar el ticket si el pedido de cancelaci\u00f3n se hace entre 48 horas y el momento del viaje. Cobraremos el 100% del total pagado.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y condiciones de Uso del canal Digital POL\u00cdTICAS DE COBRO Toda la documentaci\u00f3n para los pagos ser\u00e1 enviada de manera digital (correos electr\u00f3nicos o dispositivos m\u00f3viles ) Formas de pago 2 opciones: -A trav\u00e9s del uso de tarjetas de cr\u00e9dito pago online v\u00eda nuestra p\u00e1gina web -A trav\u00e9s del uso de transferencias bancarias dentro [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1517","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/pages\/1517","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/comments?post=1517"}],"version-history":[{"count":8,"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/pages\/1517\/revisions"}],"predecessor-version":[{"id":1526,"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/pages\/1517\/revisions\/1526"}],"wp:attachment":[{"href":"https:\/\/test.cookdigital.net\/killarytravel\/wp-json\/wp\/v2\/media?parent=1517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}